I used the online support / chat facility on your website the other day and found your help desk operator to be really knowledgeable and helpful. What a great feature. My items arrived the very next day too. It would have taken me longer to drive somewhere to find what I was after. Instead, you delivered everything to my door. Many thanks.
Developing a consistent marketing message and business image by Custom Printing on your packaging will help to promote your business. Think BIG, Grow BIG. Combine custom printed food packaging cartons with printed cups, printed wraps, printed napkins and more to complete your image and stand out from the competition.
If you have a special message that you've always wanted to promote to your customers, printed packaging is the way to achieve your goal. Look at MacDonalds - they promote their brand on every piece of packaging that they give to their customers. Additionally, they promote health related information (C-Tick Approval), competitions and more via custom printing. Every burger, carton of chips, cup of coffee and more is an independent advertisement for MacDonalds. This example alone shows that power that MacDonalds sees in custom printed packaging. You can harness this branding and advertising power too!
We always say "Think BIG, Grow BIG". The big players in the market like Gloria Jean's, KFC, Subway and so on are custom printing their packaging for a reason - it's advertising. There are too many positive benefits to asserting your brand in the market, and this is clearly displayed by the fact that so many vendors in the market continue to custom print their brand on their disposable packaging. If you saw two chicken shops side by side - one totally unbranded using generic packaging, and the other fully branded with custom printed packaging, signage and so on, which of the two shops would you be more likely to enter?
Surprisingly, custom printing some products is actually cheaper than purchasing them with a standard print. Not all custom printed products fall into this category however. The main thing to be aware of is that there are always minimum order quantities (MOQs) associated with custom printing your packaging. You need to be prepared to purchase all of your custom printed stock in a single batch. Purchasing in this way does have benefits, however, as your purchase price becomes a more advantageous bulk purchase price.
Yes there are. The minimum order quantity, or MOQ, depends on the item that you would like to print. For example, the MOQ for custom printed double walled coffee cups is only 1,000 cups. However, producing custom printed cups in such small quantities is expensive, and best suited for events rather than ongoing takeaway business purposes. Coffee cups aside, our MOQs have been set at a point where the printed item represents best value for money. Our website notes what the MOQ is for each custom printed item.
This varies between products. For the most part, the deciding factor is the country of manufacture. For custom printed packaging manufactured in Australia, you would routinely expect to wait about 3 weeks from artwork approval. For items manufactured overseas, a lead time of 8-10 weeks is generally the standard.
Yes, it usually does take longer to have your packaging printed over the Christmas period. Most manufacturers have a cut off for processing in the same year of mid to late October. For locally printed items, you may be able to order as late as November. Please chat with us if you're concerned about timings over the Christmas period and we'll provide you with accurate lead times based on the product that you're interested in.
No, not all custom packaging is manufactured here in Australia. It's quite common for manufacturing to take place offshore. You'll need to remember that the lead time will probably be between 8 and 10 weeks for items that are produced overseas. Our website shows the expected lead time for each product.
You'll need to engage a graphic artist to do your artwork for you. Alternatively, many of our customers are aspiring graphic artists and elect to do their own artwork. We're also happy to introduce you to our local graphic artist.
Your artwork will need to be in vector format. Adobe Illustrator is commonly used by graphic artists, who provide us with artwork in AI or PDF format (all layers intact).
You can email your artwork to us at sales@wfplastic.com.au. Alternatively, if your artwork is over 10mb, we have an FTP server that you can upload your artwork to. As a final option, you can always post your artwork to us on a CD or DVD, or drop it over to our warehouses.
We certainly can. We check all artwork prior to accepting a deposit. Once we're sure that your artwork will produce great results, we'll settle the deposit with you.
We'll email the templates to you once you have settled on the items that you would like to have custom printed. We'll also send you a list of hints and tips that you can pass on to your artist, or use yourself. Please feel free to contact us along the way if you'd like to chat about your progress.
It's completely safe to order custom printed products online with WF Plastic. We're a bricks and mortar company that has been established for over 17 years. We don't operate obscurely from a PO Box and email address, and we welcome our customers to visit us onsite. Additionally, we don't require any payment until your artwork has been finalised by you, and approved by our custom print team.
WF Plastic doesn't require any payment from you until your artwork has been completed, and approved by our custom print team. Once your artwork is approved, we'll settle your deposit with you and provide you with a statement that clearly shows when you paid, and how much you paid to us. You can elect to pay your deposit via credit card or direct deposit. There are no fees for using your credit card at WF Plastic.
Once your custom printed stock arrives at our warehouse and has been checked, we'll settle the remainder of your invoice with you. We'll provide you with a hard copy tax invoice with your consignment.
If you elect to pay online via credit card, your card will be processed immediately via our secure eWay payment gateway. Your transaction will be encrypted and secured by our Geotrust Site Security Seal (SSL). Additionally, eWay is fully PCI DSS compliant and is tested daily for compliance. PCI DSS (Payment Card Industry Data Security Standard) is a set of standards created by card issuers such as Visa and MasterCard to ensure the security of credit card details online.
If you're concerned about credit card payments please chat with us for further details. Alternatively, we also accept EFTPOS, EFT, PayPal and cash (onsite only). We'll provide you with a receipt / statement for any payment that you make to us.
We're more than happy to provide you with a written quotation to consider. There are no strings attached to our quotations, and we will never hound you to make a decision. We will, however, be really happy to hear back from you once you have considered our quotation.
You sure can. We're more than happy to chat with you in person or over the phone. We have samples at our warehouses at Warwick Farm for you to look at as well.
Of course. You can pop in to our warehouses at Warwick Farm during business hours for a chat, or to order. We would usually provide you with a quotation for you to consider first, but are happy to take your order immediately if you have already completed your research and are ready to make a decision.
You can choose to accept the full consignment if you have room. Generally, customers who aren't local to us elect to have their whole consignment delevered to them. Our local customers sometimes ask us to warehouse their custom printed stock for them for a fee. This charge is shown in the detail screen for each item that we offer for custom print on our web site. We're also more than happy to discuss your storage requirements with you in person, via email or over the phone.
We will usually send your custom printed packaging to you on pallets, using one of our shipping partners. We pass all freight charges on at cost price, and always try to find the best value freighter for your location. Alternatively, we're happy to load your pallet/s onto the freighter of your choice. We work hand in hand with you at every step of the custom printing process, and that includes final delivery.
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