| Q: |
What is V-Weight? |
| A: |
The listed V-Weight (Volumetric Weight) of each product is the shipping cubic weight. This is calculated by multiplying the dimensions of the package (in metres) by a constant. This is then compared to the physical weight of the product. This is the standard method used by carriers such as Direct Freight Express, and will yield the most accurate shipping calculations. The final V-Weight is the greater of the physical weight and the cubic weight of the consignment.  |
|
| Q: |
What is the Shipping Guarantee? |
| A: |
We understand that shipping fees are a significant factor in our customers' decision to purchase from us, and never seek to profit from them. You will only ever be charged the ACTUAL shipping cost for your consignment. We use a complex automated shipping calculator that assesses your order, and calculates which shipping methods are available to you, and at what price. Sometimes, with mixed orders, we're able to pack them in such a way that the final shipping cost is actually less than the calculated shipping cost that you have paid.
When our shipping companies invoice us, their charges are reconciled against our orders. For any savings of $5 or more, a credit will be added to your account for the difference in your shipping which can be used with future purchases from WF Plastic. |
|
| Q: |
Where is my order? |
| A: |
We will usually ship your order the same day, or the following day. Our system will send you an automated dispatch advice via email containing your tracking link, To see the whereabouts of your consignment, simply click on your tracking link to be taken to your personal tracking page. |
|
| Q: |
Why are there so many shipping options? |
| A: |
We have tried to give our customers as much choice as possible when it comes to carrier selection. We know that freight is an overhead and have tried to make sure that we can keep freight costs as low as possible for you. When one carrier is expensive for a particular area, another carrier is usually cheaper. We recommend that you select the cheapest shipping option to keep your total cost as low as possible. |
|
| Q: |
Can I purchase pallets or mixed pallets of stock? |
| A: |
Yes. We're happy to ship palletised stock Australia wide. Once your order reaches approximate pallet sizing, you'll be offered an extra shipping option called Pallet Freight (to be quoted). You can select this option and we'll get back to you with the best pallet freight price for your order. |
|
| Q: |
How much does it cost to have a pallet shipped to me? |
| A: |
When you purchase large quantities of stock, your stock will usually be palletised and shipped to you. We have a network of freight companies and forwarders who cover the whole of Australia.
When your order for pallet quantities of stock is placed, we'll find you the best shipping rates prior to finalising your order. At this point, your order will be updated with accurate freight costs. We'll ensure that you're kept informed of all shipping fees and delivery time frames for your order. |
|
| Q: |
How do I get a shipping quote for the items that I would like to purchase? |
| A: |
This is very easy. Simply add the items that you're interested in to your shopping cart, and then click My Shopping Cart at the top of the screen. There's a handy Shipping Calculator on the left side of the screen in your shopping cart. |
|
| Q: |
Can you ship my order to a private address? |
| A: |
Yes. Whilst it is better to have your order delivered to a business address if you are able to, we are able to ship to private addresses as well. However, your consignment will be marked with an Authority To Leave (ATL). Couriers may charge a redelivery fee should your premises be unattended at the time of delivery if your package is not marked with an ATL. Where possible, you should provide us with delivery instructions if your delivery is going to your home. |
|
| Q: |
Do you deliver to PO boxes? |
| A: |
Only Australia Post will deliver to PO boxes. Additionally, Australia Post won't accept deliveries to a PO Box from couriers. Please make sure that you specify a street address for your delivery. |
