General Information
Q: Why should I custom print my disposable packaging?
A: Developing a consistent marketing message helps promote your business—Think BIG, Grow BIG. Look at global leaders like McDonald's; they use every burger box and coffee cup as an independent advertisement. You can harness this same branding power to stand out from the competition. ↑ Back to Top
Q: Isn't custom printing far too expensive?
A: Surprisingly, some custom printed products are actually cheaper than standard prints. The main factor is the Minimum Order Quantity (MOQ). While you must purchase stock in a single batch, this often results in a more advantageous bulk purchase price. ↑ Back to Top
Q: How long will it take for my printed packaging to arrive?
A: For packaging manufactured in Australia, lead times are usually 3 weeks from artwork approval. For overseas items, a lead time of 8-10 weeks is standard. ↑ Back to Top
Q: Will it take longer over Christmas?
A: Yes. Most manufacturers have a cutoff in mid-to-late October. Please chat with us if you're concerned about timings, and we'll provide accurate lead times for your specific product. ↑ Back to Top
Your Artwork
Q: What format should my artwork be in?
A: Artwork must be in vector format. Adobe Illustrator (AI) or PDF formats with all layers intact are preferred. ↑ Back to Top
Q: I want to do my own artwork. Do you have any hints and tips?
A: Generally, you should adhere to these pointers:
- Convert all text to outlines to remove font dependencies.
- Specify any Pantone spot colours if required.
- Preserve all layers; do not flatten the document.
- Back-save to CS5 if using a newer version of Illustrator.
- If the file is over 10MB, use our FTP server for upload.
Q: Can you check my artwork for me?
A: We certainly can. We check all artwork prior to accepting a deposit to ensure it will produce great results. ↑ Back to Top
Ordering Online
Q: Do you expect full payment up front?
A: No. We don't require payment until your artwork has been approved by our team. Once approved, we settle a deposit. The remainder is settled once the stock has been checked and is ready for dispatch. ↑ Back to Top
Q: Can I talk to you on the phone or visit first?
A: You sure can. We’re happy to chat in person at our Warwick Farm warehouse, where we have samples available for you to inspect. ↑ Back to Top
Delivery and Storage
Q: Do I have to accept the full consignment, or can you warehouse it for me?
A: You can accept the full delivery, or for local customers, we can warehouse your custom stock for a fee. Check the specific item details on our site or contact us to discuss storage requirements. ↑ Back to Top
Q: How will my custom printed packaging be delivered?
A: Usually on pallets via our shipping partners. We pass freight charges on at cost price, or we can load the pallets onto a freighter of your choice. ↑ Back to Top