Our Shipping Policy
All orders are processed and shipped out within 1-2 business days from receipt of payment excluding special order items. If we determine that an order or any part of an order will not ship within this timeframe, we will notify the customer via email. Depending on the selected shipping service, you can expect most packages to be delivered from 1 to 5 business days from the ship date. If you have been waiting over ten business days (two weeks) and have still not received your order, please contact us immediately.
- You explicitly give WF Plastic authority to instruct the carrier to leave your goods in the safest possible place which you must specify when ordering in case no-one is present at the time of delivery. Please leave instructions in the Delivery Instructions section during checkout. If nothing is specified, then WF Plastic will authorise the carrier to leave your consignment in the best possible place.
- WF Plastic is not responsible for the safety of your consignment and both WF Plastic and you accept the carrier's confirmation as absolute confirmation that your consignment has been delivered.
- Should for any reason, the carrier not be able to leave your consignment in a safe place and they take it back with them, you will be liable for any redelivery fee charged by the carrier.
Our courier services are trackable signature services. Once your order is shipped, our system will email you a dispatch advice that will include your personal tracking link. Simply click on your tracking link to track your package online. If your package is marked as Out For Delivery, please make sure that someone will be available to sign for it on that day.
Please note that our carriers do not offer shipping insurance. If you require your consignment to be insured, please arrange for separate freight insurance for your consignment.
We will accept claims for missing or incorrectly shipped items for a period of up to 7 days from the day that you receive your consignment.
Product damage can occasionally occur during the freight process. When you receive your delivery please inspect the boxes for any visible damage. If there is damage, please notify the delivery driver and make a note on the consignment note. Please notify us within 24 hours if goods appear damaged and we will follow up with the freight company. We may request photographic evidence of the damage, with photos taken at the time of delivery being the most useful. At our option we may replace the damaged goods, or provide you with a full / pro rata refund for the damaged items.
Please review all the items you've placed in your shopping cart to ensure the items are correct in size, color, and quantity. Once you have completed your shopping, click the "Checkout" button and you will be taken to the account login page if you are not already signed in. If you are a return customer, please enter your username and password to login. If you are a new customer, please enter your details to complete the checkout process
If you live in the Sydney metropolitan area you'll have the ability to select Pick Up as a free shipping option. Please note that you are responsible for checking and counting your order prior to leaving our premises. We strongly recommend that you check all items against your invoice / packing slip prior to leaving our distribution warehouses as we will not accept claims for missing items after you have left the premises. We'll email you as soon as your order as been picked and is ready for collection.
Only fully paid orders will be eligible for shipping. If you have elected to pay via BPay or direct deposit, please remember to send a remittance advice from your bank's web portal to our accounts email address as detailed at the bottom of your tax invoice. Orders that remain unpaid for more than 2 weeks will be cancelled, at which point our accounts team will no longer be monitoring statements for your payment.
We do not ship to freight forwarders or intermediaries, and we do not accept international payments or wire transfers. WF Plastic only sells within the Australian market. Any transaction shipping to a freight forwarder will be put on hold and cancelled. Additionally, international payments and wire transfers are not accepted by WF Plastic.
From time to time we need to call customers to confirm their order or delivery details. If we're unable to contact you for a period of 5 days, your order will be cancelled and refunded without further notice.
We use sophisticated credit card transaction verification tools for your safety. In the rare instance that your credit card transaction is flagged as high risk, we'll let you know just in case there's a problem with your card that you were unaware of, and will then refund your transaction. Under these unusual circumstances we'll then ask for direct deposit or BPay payment once you're satisfied that your refund has been successful.
Orders cannot be cancelled online once they have been submitted. Due to our commitment to process orders quickly, the warehouse is immediately notified to pick and pack the order for shipment after we have received your order. We apologise for any inconvenience this may cause you. If you have completed the checkout process, and no longer need the item you ordered, please contact us to discuss your requirements.